Shipping & Delivery

Q: How long does shipping take?

A: Our shipping times vary depending on your location. On average, you can expect your order to arrive within 5-7 business days. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.

Q: Do you offer international shipping?

A: No, we do not offer international shipping at the moment. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Q: How much does shipping cost?

A: Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost for your specific order during the checkout process. We strive to offer competitive shipping rates to ensure you receive your order at an affordable price.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Please allow up to 24 hours for the tracking information to be updated in the system.

Q: What if my order is lost or damaged during shipping?

A: In the rare event that your order is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.

Q: Can I change my shipping address after placing an order?

A: Unfortunately, we are unable to change the shipping address once an order has been placed. It is important to double-check your shipping address before completing your purchase to ensure accurate delivery. If you need to update your address, please contact our customer support team as soon as possible.

Q: Do you offer expedited shipping?

A: Yes, we offer expedited shipping options for select locations. During the checkout process, you will be able to choose the expedited shipping option if it is available for your order. Please note that expedited shipping may incur additional charges.

Q: Can I pick up my order from your store?

A: Currently, we do not offer in-store pickup for online orders. All orders are shipped directly to the shipping address provided during checkout. We apologize for any inconvenience this may cause.

Q: What if I have more questions about shipping and delivery?

A: If you have any further questions or concerns about shipping and delivery, please don't hesitate to contact our customer support team. support@thenyproject.com We are here to assist you and provide any additional information you may need.